Providing individuals with the skills necessary to ensure productivity, growth and achievement is essential to the success of an organization. Effective training results in strong morale and a productive workforce.
We provide a wide variety of custom and tailored training solutions. We assist clients with the development and delivery of training programs, as well as provide support on the back-end to assist our clients with the ongoing evaluation and revision of their programs. We provide training and support in technology applications and systems, as well as management and leadership topics such as team building, leadership development, strategic and operations planning, change and transition management, communications and public speaking. We also assist clients with helping their staff develop critical interpersonal or "soft" skills. The goal of our training programs is to help our clients help themselves, so we provide Train-the-Trainer workshops to client staff, as well.
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Examples of Curriculum Design and Training Initiatives
Developed and implemented an end user training strategy for a federal government agency with 90,000 employees. This program included e-Learning, both virtual and classroom curricula development, learning aids and classroom/online training delivery to engage participants and end users on the agency's technical competencies in new and emerging unified communications technologies. Resulted in 80% of the agency trained in new technologies and a reduction in call volume to the Enterprise Help Desk for user error-related questions.
Developed and implemented an enterprise wide technical training strategy for a federal government agency. Partnered with key organizational stakeholders and program managers to define IT roles and responsibilities/skill gaps, create training measures, and provide input to training curricula. This ensured all 350 technical staff members were equipped to manage the ongoing deployment of the new technologies after they received the training.
Developed an organization wide Manager training program for a national media communications organization. The program included consistent training requirements for all Managers, development of an intranet clearinghouse of all existing in-house training opportunities across the organization, as well as the development and facilitation of several custom tailored Manager training courses such as Building Healthy Teams, Recognizing Employees, and Performance Management Goal Setting.
Developed and delivered a comprehensive training program and support materials for an enterprise governance, risk and compliance project. This assisted IT executive leadership in improving its current capabilities at meeting the Federal Information Security Management Act requirement to continuously assess compliance of the IT environment with internal policies and other guidance. Our team has published 35 desk guides, including one for a specific solution which allows 14,000 users to document compliance with contractor FISMA annual security training. In total, more than 1,000 employees and contractors have been trained on a variety of Archer solutions.
Worked collaboratively with a consulting partner in designing multiple Leadership Development Program modules for the Washington DC area's largest health care provider. Partnering with several stakeholders to incorporate their insights and feedback, our design team developed the structure of the workshops and participant activities, suggested video content, and performed content editing and final materials formatting to ensure that the final versions were ready to be printed according to the overall project schedule. We created everything needed to facilitate the workshops--PowerPoint slides, the facilitator and participant guides--and outlined content for additional workshop needs such as webinars, video scripts, and visuals. Once the design of each module was complete, we contributed to the implementation of pilot programs to smaller audiences, train the trainer sessions for all workshop facilitators, and provided ongoing support for participant recommendations throughout the execution of the workshops.
Designed training curricula (classroom and Camtasia Self-Study) and conducted customer service training workshops for a DC neurological services provider. Managers and staff enhanced their skills through participation in custom designed, interactive, and engaging activities. The client has since measured an improvement in customer service.
Worked with a Federal agency to implement a train the trainer program focusing on transition management in preparation for deployment of major modernized information technology systems - a project with an average annual information technology budget of over $300 million.
Devised a structure for strategic planning for a corporation, and trained the staff on how to use the structure.
Created a train the trainer guide for a non-profit health organization. The guide established a framework for effective facilitation of meetings and group prioritization sessions.
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